If the Diagnostics tool is not working to extract all necessary log files, please gather all logs below:
C:\Program Files\BDNA\Data Platform\log
C:\Program Files\BDNA\User Console\Logs
C:\Program Files\BDNA\Data Platform\TAPI
C:\Program Files\BDNA\Data Platform\NormalizeConsole\App_Data\log
C:\Program Files\BDNA\User Console\Tools\Tomcat\logs
Also, use the following paths to gather the configuration files:
C:\Program Files\BDNA\Data Platform\Custom Views
C:\Program Files\BDNA\Data Platform\Conf
C:\Program Files\BDNA\User Console\Conf
Additionally, run the following queries in the BDNA_PUBLISH database and save the output as csv format:
SELECT * FROM BDNA_A_LOGGER WHERE MESSAGE LIKE '%ERROR%';
SELECT * FROM DIM_N_INV_TASK ORDER BY KEY_INV_TASK;
SELECT * FROM TECHNOPEDIA_VERSIONS;
SELECT * FROM BDNA_A_PROPERTIES$;
SELECT * FROM BDNA_A_CUBES;
