The only connection a Data Platform instance makes to Flexera Server ("TUS", Technopedia Update Server) is during the Technopedia Catalog Synchronization task to download the latest catalog and, optionally, upload unmatched files for gap-fill process:
- TUS request data is encrypted by Binary + Compression + Base64 on Data Platform:
- Protocol: TLS 1.2
- Encryption: 256 AES
- When a request is received, TUS calls the License Management Service (LMS) API to verify the customer key sent by Data Platform
- LMS system decrypts the key for validation and entitlement check
- When validation passes, TUS provides customer catalog file and stores the uploaded unmatched files
- Unmatched files are used for gap-fill process by Flexera:
- No identifiable information is included in the unmatched data
- Data transmission is encrypted via HTTPS in transit and stored on encrypted storage system
- Only authorized Flexera employees have access to such data and they have no visibility to the identity of the uploader
- Once the gap-fill process is completed, the data is destroyed per- Flexera's data destruction policy; the data does not persist in Flexera cloud
