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Connect attempt to BDNA Data Platform service failed

Connect attempt to BDNA Data Platform service failed

While running the user console config wizard , on the "Connect to BDNA Data Platform" screen the error message received is : Connect attempt to BDNA Data Platform service failed

Things to check:

1. Ensure your data platform and user console server can communicate with each other over the specified port (http/https).

2. Try using hostname/IP in the User Console config wizard.

3. If the network/port connectivity between the servers is fine but you still cannot get through this page, validate the user console logs.

If you see the below error in setup.log

ERROR UI:
System.Xml.XmlException: Data at the root level is invalid. Line 1, position 1.

OR

below error in UX.log

The remote server returned an error: (500) Internal Server Error.

you can use below workaround:

In <Data Platform Install directory>/Conf/Norm.configuration.config file:

Update the value of <BI_CONFIG_NORMALIZE_BI_SERVER_URL> to the IP of the User Console server.

Restart Data Platform service and then try to re run the User Console config wizard. This should work.

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Last update:
‎May 13, 2019 05:10 PM
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