Admin Console Support Tool
SecurityOnly accounts in Admin Console management role can access to this page and download the relevant files and data.
UsageThere are 3 options you can select to download the specific files:
- All Logs and Conf: Includs Admin Console configuration files, Admin Console logs and IIS logs.
- Logs: Only Includs Admin Console logs.
- Conf: Only Includs Admin Console configuration files.
1) In the Admin Console click the help icon to the right of the screen.2) In the pop up window select 'Support tool - Data Platform' from the list. (Last option)
3) Scroll down the window until you see the following:
4) Select the necessary dropdown option and click 'Download Diagnostic Data'. The download will then begin and once completed you will see the completed download in your web browser or downloads folder. **This may take some time depending on the total size of the log files, approx 10mins per 1GB of data)