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Can you please share your user console logs from your logs folder u set user console install directory?
Also, please check and confirm if data platform upgraded to patch 5.5.22.
Thank you so much for your help.
I'm attaching the requested logs. As per the logs it looks that the tool upgraded from 5.5.20 to 5.5.21 successfully. The logs are showing that the main issue is when upgrading to 5.5.22. Thanks for your help.
The one attached appears to be from data platform.
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2019-10-10 11:38:59,525 0 INFO Commandline: [C:\Windows\system32\cmd.exe /c cd "D:\Program Files\BDNA\User Console\tmp" && "D:\Program Files\BDNA\User Console\Tools\PostgreSQL\bin\pg_upgrade.exe" -d "D:\Program Files\BDNA\User Console\tmp\5.5.22_UpgradeBackup\31626\PostgreSQL\data" -D "D:\Program Files\BDNA\User Console\Tools\PostgreSQL\data" -b "D:\Program Files\BDNA\User Console\tmp\5.5.22_UpgradeBackup\31626\PostgreSQL\bin" -B "D:\Program Files\BDNA\User Console\Tools\PostgreSQL\bin" -p 5432 -P 5432 -U postgres -v]
2019-10-10 11:38:59,525 0 INFO Output: [Running in verbose mode
could not write to log file "pg_upgrade_internal.log"
2019-10-10 11:38:59,525 0 ERROR Return: [C:\Windows\system32\cmd.exe] 
2019-10-10 11:38:59,525 0 INFO Next will rollback action: [Rollback]
2019-10-10 11:38:59,525 0 WARN Execute action failed. [ExecAction]
System.Exception: Not expected return value. [return:1]
We did have an issue with 5.5.22 . Can you please do a catalog sync and you will see an updated 5.5.22 patch on the banner. PLease apply that and let me know if the issue still exists