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If you are currently using perpetual licenses then please update you perpetual licenses to use the 9.3 version for User Console. If the issues persists afterwards, then you can try the following steps below.
There is currently a bug with the 5.5.65 patch which changes the web.xml and sets the the UC installation value to the default value. This causes the patch to hang.
The following below is a work around to prevent the patch from hanging:
1. Go to your User Console server
2.Edit the web.xml and web-Analyze.xml files in the Tools\Tomcat\webapps\bdna\web-inf directory.
3. You will need to change the solution-path param-value to your User Console solution path. Below is an example of the path and what needs to be changed. (This needs to be done AFTER the pentaho update has been applied via the patch)
4. Restart User Console and Admin Console will then complete the patch
If you wish to check to make sure the patch has completed, the following should show up in the updater.log for User Console
2023-06-05 11:08:51,817 0 INFO Start service [UserConsoleService] succeed using ServiceController.
2023-06-05 11:08:51,817 0 INFO Action executed successfully. [37][ServiceAction]
2023-06-05 11:08:52,036 0 INFO the history file is [D:\Program Files\BDNA\User Console\bin\UpdateHistory.csv]
2023-06-05 11:08:52,051 0 INFO [Normal]UpdateHistory info: [FILE_NAME: D:\Program Files\BDNA\User Console\tmp\Pentaho_Upgrade_NBIDLLS.zip], [EXIT_CODE: 0], [MESSAGE: Expecting 0. [return:1] ]
2023-06-05 11:08:52,067 0 INFO Is User Console? [True]
