Question: I can’t see content in the Learning Center that someone told me to look for
Probable Issue: Access to content in the Learning Center is controlled by community sign-in and what role the user has (Customers, Partners, Staff and general users each have difference access levels.)
For support - confirm the user has the correct role in Salesforce. If they do, they need to sign out and sign back in so their account updates.
For staff - Please confirm the user is signed in. If they still do not have access, contact firstname.lastname@example.org so we can update their roles.
Response: I'm sorry for the hurdles! Access to the learning center is updated based on your information in our database. Can you sign-out and sign-back in? This will resync your information and should update access. Please try and let me know if it works for you.