Suggested Actions

Suggest an improvement

Submit a request for new functionality or enhancement to an existing feature that would make the product behave more efficiently or extend its capability.

For Example:

  • I would like to see products differently.

  • I would like to see the product do something new.

  • I have an idea for how the product could be improved.

Open a support case

Create a new support case to get help with a problem you may be experiencing. This if the product behaves in a way in contravention to the documentation or displays an error visibly or in any log files or debug.

For Example:

  • I cannot get the product to work the way i want.

  • I donot understand something about the product.

  • I believe I have discovered a problem with the product.

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How To: User Can't Subscribe

How To: User Can't Subscribe

Question: I can’t subscribe. I don’t see the option.

Probable Issue: User doesn’t see option in 3 vertical dot menu (subscribe, bookmark, etc) – they need to sign-in.

Response: I apologize for the issues. Oftentimes, the issue is due to the whether a user is signed in. Can you confirm that you were signed in to the community when you tried to subscribe for updates? You will see if you are signed in by looking at the upper right hand corner of your screen (on desktop) and you’ll see an avatar. If you see “Sign In” you are not logged in. Please sign-in and try to subscribe again.

 If you are unsure if you have an account, please follow the forgot password process to receive an email to reset access.

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Last update:
‎Apr 04, 2019 11:04 AM
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