Notice: Access Issues with Customer Resources

[AustinG]

Update: If you are still experiencing issues accessing the case portal, please open the community in an incognito or private browser, upon login you should be able to access the case portal and other customer resources again. 

We are currently aware that some users may be experiencing issues when trying to access certain customer resources, such as the Case Portal and the Product Licensing Center. Our team has engaged IT to investigate and resolve the issue as quickly as possible.

We apologize for any inconvenience this may cause and appreciate your patience and understanding. We will provide updates as soon as more information becomes available.

[PaulReit]

Thanks for the update.  I agree I am not able to access the Case Support Portal.

[AustinG]

@PaulReit , could you please try signing out of the community and signing back in? Let me know if you're still experiencing the issue afterwards. 

[PaulReit]

That did not work.  I logged out and when I log back in it get you don’t have access to this page.
I can say that if I use on old email with the case and click on the link I can get to the case. Otherwise, I have not been able to get the case portal to show. 

[AustinG]

Thanks for confirming. I'll reach out over email @PaulReit 

[PaulReit]

That did not work. I logged out and when I log back in it get you don't have access to this page.


Paul Reitelbach
Software License & Asset Management
Evernorth Health Services, a division of The Cigna Group
Technology Asset Management
O:302.797.3007
M:515.480.9317
www.evernorth.com<>

Confidential, unpublished property of Evernorth Health Services. Do not duplicate or distribute.
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[arthur_cohen]

I just signed into the portal and I get the same message that I don't have access to the page.

Arthur Cohen | Sr Consultant -  Infra (Infosys) | Long Beach |Ph: +1 (562) 485-9910

[AustinG]

Thanks @arthur_cohen , I'll reach out over email to you as well. We are continuing to investigate this issue and will provide relevant updates in this thread. 

[vinsor01]

I am unable to see my open cases from Case Portal. 

[Pedro_Gandia]

I am unable to see my open cases from Case Portal, i tried to log in again but the problem persists.

[PaulReit]

One thing to try if you are still having issues seeing the case portal. Try to sign into the community in a private or incognito browser.  This worked for me.