Community Information

Title: Case Portal Enhancements - February 2023Introduction: In October 2022, we introduced the ability to view product defects (bugs) and their resolution status on the Case Portal. Since feature launch, we've gathered customer feedback and deployed...

Some users may experience issues while attempting to access the case portal. The issue seems to be related to information stored in the cache. To resolve the issue, try clearing your browser's cookies and cache. For Google Chrome: Click the three d...

Update: We've deployed a fix for the case portal issue and believe this to be resolved. For the fix to take effect, please log out then log back into the community prior to accessing the case portal. This may require clearing your cookies and cache. ...

Update: We've identified and resolved the issue with our case portal. You should now be able to select your product and product version to submit your Support case. Please let us know if you encounter any issues with the case portal. We appreciate ...

Update: The scheduled maintenance has completed successfully. All services continue to be operational. Should you encounter any issues submitting a support case, please review this help article. Flexera will be performing scheduled maintenance on ...

Flexera will be performing scheduled maintenance on the Open New Case functionality. This maintenance is being done to improve user experience in opening cases. This maintenance is expected to last two hours and you may experience downtime or perfor...

Updated The Community site and IT team have released a fix to the Support Case Portal. This should be operational now. If you continue to experience issues with case visibility or submission, please contact the Flexera Technical Support team by phon...