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Support Chat Pilot Program

Support Chat Pilot Program

Flexera is constantly looking for innovative ways to enhance the support experience we provide our customers. One feature we believe our customers would benefit from is the ability to chat with a support agent. So, beginning Monday, August 5th, we are launching a support chat pilot program.

Who can access the chat feature?

At this time, the chat feature will only available to InstallShield customers seeking assistance with their activation requests. All other products and case requests will need to be submitted through the case management portal.

How to access the chat feature?

The chat feature appears in the case management portal, when attempting to open your InstallShield activation case.

  • When chat is available, the chat status will appear as: Chat with an expert
  • When chat is unavailable, the chat status will appear as: Agent Offline

As we learn more from the pilot program and if any changes are made, we will post updates to this community notice board. If you should have any questions, please reach out to your Flexera contact or the Flexera Technical Support Team.

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‎Aug 02, 2019 06:00 PM
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