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Support Case Portal Enhancements Continued

Support Case Portal Enhancements Continued

We continue to enhance our Flexera Software Case Portal to give users a positive experience. Today, we made the following enhancements to the Open New Case form:
  • You can toggle the product and product version pick-lists based on the Community selected e.g. Supplier products and product versions will appear if Community is set to Flexera Software Community. This will help avoid opening support tickets for the wrong products. 
  • Help copy will provide guidance on what to provide in your support case, to ensure we can quickly diagnose and troubleshoot the issue.
  • "Please select your Product" and "Please select your Version" will appear at the top of the appropriate drop-downs instead of defaulting to the first product and product version.

To help you with these changes, we've create a new KB article and training video

Though we are happy with our work to improve the case portal's usability, we are aware of a known issue that was introduced as part of the recent changes. Currently, the product version list is displayed in ascending alphabetical order, meaning the latest version of the product may not appear at the top of the list.

We apologize for this inconvenience and want you to know that our team is working to resolve this issue quickly. We will update this notice as soon as the issue is addressed.  

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Last update:
‎Apr 08, 2020 05:14 PM
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