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[Resolved]: Case Portal Issues

[Resolved]: Case Portal Issues

Updated

The Community site and IT team have released a fix to the Support Case Portal. This should be operational now. If you continue to experience issues with case visibility or submission, please contact the Flexera Technical Support team by phone. Please see the Support Contacts page for your region's contact number.

Thank you for your patience as we worked to resolve this.

Your Flexera Team


Original Post March 20, 2020 09:13 AM

We've received reports of cases not being displayed on the case portal and some customers not being able to sign in after the enhancements announced on this post : Enhancements to Support Case Portal.

Our Community site and IT teams are working on resolving these issues as quickly as possible. We will provide an update once a fix has been deployed. 

If you have an urgent update that needs to be made to your case, you can also reach the Technical Support team by phone: Support Contacts

We apologize for the inconvenience this is causing and appreciate your patience as we work on a resolution, and as our Support team is doing their best to manage the incoming requests. 

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‎Mar 21, 2020 12:43 PM
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