[RESOLVED]: Unable to Open Support Cases
The issue with case submission has been resolved. Please resume submitting your support cases via the online case form. If you continue to experience issues, please first try clearing your browser cache and restart your browser. If the issue persists, let us know and we will investigate. We appreciate your understanding and patience as we restored our service.
Update Post Jun 11, 2021 02:31 PM:
We continue to investigate the case submission issue with our service provider. Please continue to contact our Revenera Technical Support team either by email at firstname.lastname@example.org or by phone for severity 1 cases. We will continue to updates as we have more information.
Original Post Jun 11, 2021 07:55 AM:
We are currently experiencing issues with customer being unable to submit support cases using the case portal. Please be aware that we are actively working with our service provider to resolve this issue as soon as possible. If you need to open a critical support case, please contact our Revenera Technical Support team by phone and they will handle cases accordingly.
We appreciate your patience as we work through this issue and apologize for the inconvenience.