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[Completed]: Revenera Community Scheduled Maintenance - October 15, 2020

[Completed]: Revenera Community Scheduled Maintenance - October 15, 2020

Latest Update:

The planned enhancement has been implemented and all issues have been resolved. This scheduled maintenance is now complete. Thank you for your patience while we worked to improve our customer support experience. 


Update Post (Oct 19, 2020 02:19 PM😞

We are scheduling another maintenance to address the original case portal issues encountered during the maintenance that occurred on October 13th. The new maintenance is scheduled for Tuesday, October 20th at 6AM PDT. In addition to fixing the enhancement that adds case severity notes, we are also addressing the case portal flooding issue.  We appreciate your continued patience as we work to restore stability to our case portal.


Update Post (Oct 15, 2020 02:19 PM)

We've encountered an issue as part of this maintenance, and efforts to fix the issue are on-going. There is no impact to existing community functionality. We will provide another update once the maintenance is complete. We appreciate your continued patience.


Original Post (Oct 13, 2020 03:23 PM)

A maintenance event is scheduled for October 15th at 6AM PDT and is expected to take approximately 30 minutes. No outage is required, and all community functionality will remain operable during the maintenance.

This maintenance adds a new field to the 'Open New Case' form when 'Critical' or 'High' severity levels are selected. The new field enables customers to provide additional information about their severity level selection, and assists our Technical Support team to make insightful case handling decisions. This information will be included in the case comments for reference.

If you encounter issues with your ability to submit cases after this maintenance, please notify our Support team by phone for assistance.

Thank you,

Your Revenera Community Team

 

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‎Oct 21, 2020 10:56 AM
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