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https://www.pexels.com/photo/young-game-match-kids-2923/ Welcome aboard! We are excited you're here. There are many resources to help you get the most out of your product - from implementation and operational management. Follow these six steps to kickstart your Flexera journey.   Review our Getting Started with Flexera Community deck  Create a Flexera Community account and recommend your colleagues do the same  Read the accessing your product instructions and follow the steps to either download your product or create a log in Download the Practice Guide and view the “Getting Started” video series in our Learning Center Download or bookmark the Product Documentation Subscribe for community notifications. We recommend a Daily digest for blogs, forums & knowledgebase articles for your products. These alerts help you keep the pulse on best practices and new solutions.   
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To access the Getting Started series: Sign-in Click on "Learning Center," located in the top navigation menu Click on the appropriate product tile Select the "Getting Started with..." tile Click the "Register" button via GIPHY
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We recommend every customer user view the Getting Started series in our Learning Center and download the related Practice Guides.  If you do not see these in the Learning Center, it means your community account needs to be associated with your organization's account.  Simply email  community@flexera.com  and request to be added to your organization’s account. Include your company name and, if possible, your account number.  How can I tell if I have the correct access? The easiest way to gauge your permission level is by what tiles you see.  General Access Learning Center View General Access Learning Center view Customer and Partner Learning Center View As you can see in the yellow highlights, there is an increased number of courses, and a certification tile and practice guide tile.  Learning Center customer-view  
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We have an expert team of professionals available to answer questions and to assist you with technical issues with Flexera products. To contact Support for technical issues, please use our online system to log a case. In addition to our online submission system, you can contact Support using the following information: For Products: AdminStudio, App Broker/App Portal, Cloud Management Platform, Columbus, Data Platform, FlexNet Manager, FlexNet Manager for Engineering Applications, Foundation/CloudScape, Optima, SaaS Manager, Spider, Software Vulnerability Manager, Software Vulnerability Research, Technopedia, and Workflow Manager. North America +1 630-332-5957 (toll) +1 877-279-3781 (toll-free) Europe +44 1925 944368 (toll) +44 800 047 8643 (toll-free) Asia/Pacific +61 1800 560 584 Japan +81 3-4540-5335   For Products: FlexNet Operations, FlexNet Embedded, FlexNet Publisher, FlexNet Connect, FlexNet Code Insight, InstallAnywhere or InstallShield Toll-free numbers only work within the countries they are listed under. North America +1 630-332-2513 (toll) +1 877-279-2853 (toll-free) Europe +44 1925 944367 (toll) +44 800 047 8642 (toll-free) India +61 1800 560 603 (toll) 000 800 040 2367 (toll-free) Japan +81 3-4540-5335 (select option 2)
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Question: Every few days I get reminder emails about some of my open support cases. Why? Answer: When a support case is waiting on a response from you, our customers, we send out automated emails to remind you that we are waiting for more information or a reply. There are two types of these emails, one that mentions that support is waiting on a reply or more information, and one that asks if the proposed solution solves the issue and if the case can be closed. Both of these emails are reminders that the support case is still open and that something is required from you. We currently send 3 reminder emails, with a 4th indicating that the case will be closed due to lack of response. If you are still working on gathering the requested information or need more time to test a proposed solution you can safely ignore the first two emails. If a case does close due to a lack of response the case can be reopened either by responding to the emails or re-opening the case in the Community. You can find an example of one such email below: Hello {NAME}, I wanted to follow up with you and let you know that I’m still awaiting your response in regards to this support case. It’s been a few days since I have heard from you, and unfortunately, without the additional information requested, I cannot proceed further on this case. Please reply back to this email if you still require additional assistance. For complete case information, please log into the customer community using the following URL: {Personalizted URL to the support case in the Community}
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In June 2019, Flexera acquired RISC Networks. To learn more about this acquisition, click here.  Support always has been at the core of both Flexera and RISC Networks. We work tirelessly to ensure our partners and customers have the resources and tools needed to succeed. That’s why we’re excited to announce that you can join our community and, in turn, also gain access to the partner portal. In the community, you’ll be able to connect with our experts, partners and customers just like you, as well as find many resources that provide a better understanding of our products. And with the Partner Portal, you will be able to register deals, gain access to campaign-in-a-box content, product content, training, etc. To create a community account, you need to: Click "Sign In" located in the upper  right-hand corner Click "Let’s go!" under the option labeled Don’t have an account Enter in your business email Check your email to finish your registration Once you sign-in, just go to “Other Resources”, where you will see the drop-down for the Partner Portal.  If you do not see the drop-down and/or if you have any questions regarding the Partner Portal, please send an email to: PartnerPortal@flexera.com We’re looking forward to connecting with you in the community and partner portal! The Flexera Partner team  
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Notifications offer a great way to receive updates on community discussions, knowledge base article additions and release blog updates. We recommend every customer subscribe to their product(s) with a minimum frequency for weekly updates. Read on for instructions on how to create your subscriptions and on how to adjust the frequency of emails.  To subscribe to alerts from our homepage: Sign in at https://community.flexera.com/t5/Flexera-Community/ct-p/Flexera_Community Scroll to the row of images near the bottom of the page Click on "Stay Informed" Keep the checked boxes for any areas you want updates Press save Subscribe to Multiple Product notifications If you are on a product page, you can add a subscription by: Signing in Clicking "Subscribe"  Keep the checked boxes for any areas you want updates Press save Subscribe for Notifications  For details on subscribing to a label, read the Subscribe to a label  knowledge base article  How to Adjust the Notification Frequency The default notification frequency is immediate, meaning anytime a new post or reply is made you will receive an email. The benefit of immediate is you can reply by email and you get information as it becomes available. If you are looking to mostly consume information and not reply, we recommend adjusting your alert frequency. To do so: Sign in Click on your avatar, located in the upper right-hand corner of the screen in desktop view Select "My Subscriptions" Go to the "Notification Settings" tab Adjust the frequency by clicking on the drop down menus and selecting your desired frequency. The options are "Immediately", "In a Daily digest", or"In a Weekly digest". Press "Save" How to Adjust Notification Frequency
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Users creating and updating cases may add Case Watchers. These individuals will receive a Case Watcher notification email if there are any changes to a specific Case to which the Watcher has been applied. To Add a Case Watcher: In the case view, add your email (or a coworkers' email) and press "Save Member" Note: If the user is not yet in the system, have them register and then add them.  The case watcher field will update with your case watchers. To Delete a Case Watcher Press the trash can icon in the Action column for the Case Watchers you wish to remove
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Sign in to the Flexera Community (if you have not already done this) Click on "Other Resources" and select "Product and License Center" (Don't see this option? Read Connecting your Community Account to your Organization )  Click "Let's Go" for the Download Center that has your product(s). If  this is your first time accessing the product and you are not the main account contact,  you will be directed to a screen to submit a request for access.   Click the product name in the "Your Downloads" section Click the file link name and follow the steps to initiate the download Download Products
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NOTE: A license file is attached to your Flexera order confirmation email. You can also download a license file from the Flexera Product and License Center, as described below. Sign in to the Flexera Community (if you have not already done this) Click on "Other Resources" and select "Product and License Center" (Don't see this option? Read Connecting your Community Account to your Organization)  Click on   License Support,   List Licenses. (If you have FlexNet Manager for Engineering Applications, please follow the steps outlined here) Check the box next to the license you want to obtain.  Click   View   button, then   Save to File. Save your license in a secure location accessible from your compliance server. Obtain License
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If you want more hands-on control for how your post appears, this post is for you. Access the HTML Editor by: 1. Click the ... icon 2. Click the HTML button HTML Editor  
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Would you like to know what other clients are doing in the same situation? Then post a question to the Forum! Questions are actively monitored by specialists across the company and customer base. You can post a question by clicking the “post a question” button. Please don’t be shy – our community loves to help!  
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In our community, you can find release notes for many of our product offerings.  These notes are designed to provide detailed information regarding what updates and changes will be happening to our products.  To learn how you can access this information and subscribe to receive an update every time a new release is added, follow the detailed instructions that are listed below. 
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Welcome to Flexera – we’re glad you joined us. With the implementation of a new product comes new processes and tools. Here is a rundown of our recommended practices to ensure your team members have what they need, when they need it. Get set-up for success Determine who from your company would benefit from our online training, accessing cases, participating in forums and downloading products. Invite these employees to join the community. Include the account ID and product ID in your message so they get the correct level of access. Document who is your product and license center administrator and who are your general users. If you have a team of employees submitting cases, we recommend you agree upon any standards you have. For instance, some companies will detail what to include in the case, how to title cases, how quickly to respond to tickets and what emails to add as case watchers. Be sure to document the decision. Train employees: To ensure your team is taking advantage of all offerings, have each member view these brief training items: Using the case portal How to submit a case How to find the case portal Best practices on submitting a case How to filter a case by status Adding a case watcher How to view all cases from your company Downloading products How to access the Product and License Center Subscribe for updates We post our release notes for products. How to subscribe. Access training via our Learning Center (If they don’t see the options you do, they will need to connect their account to your organization— have them follow the above step.) Grant Access: Direct employees to request access to the Product and License Center. The PLC admin will receive a notification and need to approve access. Annual Review Aim to review your access list once a year. This additional step helps you manage access. If you have employees who no longer need access or who have left the company, submit a case. New Hires Have them join the community. If you don’t have your account & product IDs handy, you can submit a support case asking that the user be added to your account. (Connecting your account to your organization or the view the video How to update your account) Have them follow the training steps outlined above. Outgoing staff We’ll periodically check with you to ensure we have the right information, but it works best when customers make this part of their onboarding and offboarding procedure. To deactivate a user, please submit a case (or email community@flexera.com) and provide the email, name and last date of employment for the individual. Our team will take care of the rest. A note about the PLC admins – every account must have a PLC admin. If your PLC administrator is leaving your company, please include the name and email of the new staffer who will serve as the PLC administrator. We recommend new PLC admins read this brief knowledge base article on using the tool. Have additional best practices you’ve seen work for your company? Please share them here.
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You may find you need help beyond community forums, our documentation and learning opportunities. Read on for case best practices.  Submitting a detailed case helps everyone act more quickly toward a resolution. So be as thorough as possible when filling out case information. Our support cases have five key areas to complete. An optional sixth area is detailed at the end. Case Summary: This serves as your support case title and will appear in your email subject lines. Write titles detailing the action needed. This helps narrow the scope, so our support team can quickly triage and identify tickets. For instance, “Adding billing content for AWS clients” versus, “Billing content issues.” Description: We recommend each description includes: What: What is specifically happening within the system. Please try to be as specific as possible with the exact area of the system, links you've clicked, etc. Who: The specific user or users first and last name who have reported this problem and/or who you have noticed this problem affecting. When: When the request/problem happens. For instance, did it start at a certain time of day or geographic location? What was being done prior to it occurring? How: Detail the steps to reproduce the error. When possible, include attachment videos or screenshots of the journey. Why: What is the expected outcome versus what actually happens. Product: Please select the appropriate product to quickly route your case. Version: The drop-down menu will adjust based on the product you select. Please choose the version to quickly route the case. Severity levels: There are 4 severity levels used to classify a case: Severity 1 – Critical: Production use of the cloud software is stopped or so severely impacted that authorized end users cannot reasonably use it. Flexera will work continuously to resolve the support request until it is closed. Severity Level 1 issues must be reported by telephone. Severity 2 – High: Major cloud software documented features are unavailable with no workaround. Use of the cloud software can continue; however, productivity is significantly decreased. Flexera will work continuously to resolve the support request until it is closed. Severity Level 2 issues must be reported by telephone. Severity 3 – Medium: Major cloud software documented features are unavailable, but a workaround is available, or less significant cloud software documented features are unavailable with no reasonable workaround. Severity 4 – Low: Authorized end-user requests information about the cloud software or an enhancement to the existing cloud software specifications. Use of the cloud software is available without being materially and adversely impeded. Optional: end customer: Our partners use this field to detail their clients affected by the case issue.   BONUS: Case Watchers After you create your case, you can add case watchers to the field. Case watchers receive email updates on case progress so adding key staff help keep your team apprised of progress. Details on adding case watchers are here. If you run into any issues or want additional information, let us know in the comments.   
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In order to have access to our Support Portal, Product and License Center and customer-only Learning Center courses, customers must have their individual community accounts tied to their organization.  There are two ways to do this connection: 1. At the time of registration You can link to your individual community with your account by adding your account ID and product ID during registration. These sources of data may be found on your order confirmation emails. Sample registration screen 2. Post-registration If you registered for our community and didn't have your account and order IDs on hand, or had an account prior to becoming a customer, you may still add your organization. Please email support@flexera.com and include your full name and organization name and request to connect your community account with your organization. How do I tell what organization I am tied to? Sign in to the community Click on your avatar (upper right-hand corner) Select My Account. The organization is listed at the bottom of the form.  Sample account screen   Moving Companies? Please contact support@flexera.com for instructions.
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If your account is tied to a company with a maintenance contract, you have permission to view all cases your company has submitted.  To see all cases:   Click on "Get Support" Select and Click on  "My Cases" Click on the "Filter" button Check the "All Company Cases" checkbox Click on the "Apply Filters >" button 
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If your account is tied to a company with a maintenance contract, you have permissions to download cases. 
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To access the Product and License Center: Sign in to the Flexera Community (if you have not already done this) Click on "Other Resources" and select "Product and License Center" From there, find your which column your product is listed and select the “LET'S GO” option. If this is your first time accessing the product and you are not main account contact,  you will be directed to a screen to submit a request for access. The staff member who received the order confirmation will receive an email with the request and will need to approve your request. 
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The Flexera community supports the following search operators and modifiers. Quotes to search for all of the words within the quotes. The plus sign to search for +one or more words. The minus sign to -exclude that exact word from your search.
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