Community How Tos

Community How Tos

Error when creating a support ticket

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If you observe the error above when submitting your support ticket in the case portal, please try the following troubleshooting options - Option 1: Cancel the case creation and logout/log back into the community Option 2: Try a different browser O...
by Community Manager cvirata Community Manager

Opening a Support Case

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To open a case, select "Get Support" and "Open New Case." Open Case Form You'll be directed to an online form with several fields. Please add as much detail as available to get the most out of the case. COMMUNITY Our online community has tw...
by Community Manager cvirata Community Manager