Community Help

Welcome! Have any community related issues or questions? Please post here and a Revenera Community team member will get back to you shortly.

NOTE: If you have any product specific questions, please post them on the appropriate product forum. To do that, click on the product under 'Find My Product' section of the community homepage.


Community Help

Information about the case page

This information will assist you with getting the most out of the case by filling in the areas that you need.

Community

Our online community has two branches for different sets of products. The selection defaults to the community you were on before opening a case.

If you don't see your product in the picklist, please select the alternative option in the Community drop-down.

Product

To optimize case routing, please select your product in this dropdown.

SEVERITY

There are 4 severity levels used to classify a case:

Severity 1 - Critical: Production use of the software is stopped or so severely impacted that authorized end users cannot reasonably use it. You must call-in by phone to notify our team, in addition to submitting the case.

Severity 2 - High: Use of the software can continue; however, productivity is significantly decreased.

Severity 3 - Medium: Major software documented features are unavailable, but a workaround is available, or less significant software documented features are unavailable with no reasonable workaround.

Severity 4 - Low: An issue that involves an inquiry regarding a routine technical issue; information requested on application capabilities, navigation, installation or configuration.

Top Labels
  • Processing Purchases 1
Unanswered Topics