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brammallnh
Level 2

Serial number for legacy product

Hello.

I am dependent on a legacy InstallShield product to provide services to my main client - namely InstallShield 12 Professional.

I purchased this legacy product and a maintenance plan in 2014, and I have recently had a hardware failure. On launching the product now, I am asked to authorise it, but my serial number is not being accepted.

My order details are:

Order Number: SSF-0000198699

InstallShield 12 Professional (Windows) + InstallShield Professional Gold Mtn

Account Id: MOA-000628711

Could you please advise on how to go about obtaining a new Serial Number, or reset the existing one?

Many thanks in advance for any help you can provide.

 

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