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tbomgardner
Flexera beginner

Account ID and Product ID for InstallShield Pro 2016

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I signed up for an account without entering Account ID and Product ID, which is required to open a support case.  No one here has a clue about an "order confirmation email", which apparently is the source of this information.  I do have a serial number/order number, activation code, fulfillment ID, and Reference Number.  I would really like to open a support case.  How can I do that?

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Moderator sbeil Moderator
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Re: Account ID and Product ID for InstallShield Pro 2016

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Hi Tim,

We sent out user names for the new community a few weeks ago. Your user name is tbomgardner. I just sent you a reset on your password. If you have a valid maintenance plan, you should be able to open cases once you have logged in by clicking on the Get Support menu above and choosing Open New Case.

Thank you,
Sandra

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Moderator sbeil Moderator
Moderator

Re: Account ID and Product ID for InstallShield Pro 2016

Jump to solution

Hi Tim,

We sent out user names for the new community a few weeks ago. Your user name is tbomgardner. I just sent you a reset on your password. If you have a valid maintenance plan, you should be able to open cases once you have logged in by clicking on the Get Support menu above and choosing Open New Case.

Thank you,
Sandra