Community Administration How To

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Community Administration How To

Customer Community - Case Management

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This article provides an overview of case management view in customer community. Please follow the steps in How to Mimic a User View to log into community as the customer. NOTE: Please remember that any changes made to cases (adding comment, submitt...
by Flexera aryan Flexera

Photo Library

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by Community Manager KPBussey Community Manager

Picklist Updates

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3 key custom components to use: products products-stage custom-case.portal-picklist.product Anytime you have a stage product to test, update the products-stage code and update the custom-case.portal-picklist.product code first line to read <@compon...
by Community Manager KPBussey Community Manager

Stage Reset Steps

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When business systems does an stage reset, we'll need to the following steps: Satyo to ask Katie to access stage and send him her username. Access by: login test.salesforce.com using kbussey@flexera.com.staging and production password Saty...
by Community Manager KPBussey Community Manager

How to: Impersonate a User

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Notice - only select staff teams, such as support, have this feature enabled. NOTE – WHEN YOU IMPERSONATE A USER, YOU WILL POST OR LIKE AS THEM. BE SURE TO COMPLETELY SIGN OUT AND CLOSE YOUR WINDOW BEFORE PARTICIPATING. First, find the customer...
by Community Manager KPBussey Community Manager

Configuring Red Hat Licenses in FlexNet Manager

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SummaryHow to configure Red Hat Enterprise Linux Server licenses or Red Hat Enterprise Linux for Virtual Datacenters licensesSynopsisRed Hat licenses sold via processors can be configured three ways in FlexNet Manager Suite depending on their licensi...
by jagnew Wanderer