Support Maintenance Plans


In addition to the award-winning resources of our support web site, Flexera offers a number of maintenance plans that are fine-tuned to meet your specific needs. Each maintenance plan is per licensed user and allows you to submit unlimited support requests for the duration of your plan.

Please contact your Account Representative or email us for more information.

Feature None Bronze Silver Plan Gold Plan Platinum
Flexera Community
In addition to forums, blogs and knowledge base articles, customers have additional enhanced access to the Learning Center.
24/7 Self-Service:
Collaborate with your fellow customers and partners in our forums, blogs and knowledge base to find your answers. Visit the product pages for links to documentation, product updates and training: community.flexera.com
Hours of Operation
Support hours of operation for all Severity Levels.
Pacific Business Hours Local business hours 24 x 7 via special phone number 24 x 7 via special phone number
Response Targets
Expected service level agreement (SLA) by Severity Level for all issues.
8 business hour initial response on all severity levels
  • Critical: 4 hours
  • High: 8 hours
  • Medium: 8 hours
  • Low: 8 hours
  • Critical: 1 hour
  • High: 4 hours
  • Medium: 4 hours
  • Low: 4 hours
  • Critical: 15 minutes
  • High: 4 hours
  • Medium: 4 hours
  • Low: 4 hours
Length of service
Length of the maintenance contract.
Subscription: Annual
Method of Access
How the customer can contact support by tier purchased.
Phone & Web support
Response Method
How Support will respond to the customer.
By method of customer contact unless otherwise indicated
Products Support (EOL) docs.rightscale.com/faq/end_of_life_end_of_service.html