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An internal error occurred.

Hello, 

I am inviting a user to my  RightScale account using the invitation feature and after waiting for the invitation I was able to reset and login to the account without any issues. Now I want to add that account to a group inside RightScale but I am not able to find that user in my account and when I login to users account I am getting this error: 

Problem:
  An internal error occurred.
Summary:
  Error code: 3pssx7ei7uv04, Issue: Request failed after 4 tries to 1 endpoints: ('https://us-3.rightscale.com'  => [Service::Client::Base::InternalError: Error response: code=500, body={"name":"InternalServerError","errors":["An unexpected error occurred."]}])
Resolution:
  Please contact RightScale support and report the error code provided in summary. 

 I can't find any trace of this user using the Governance tab. 

 

(1) Reply

Hi Roberto

 

Thank you for your post. We will follow up via the ticket you submitted.  We will review the invite flow.