Hello,
I am inviting a user to my RightScale account using the invitation feature and after waiting for the invitation I was able to reset and login to the account without any issues. Now I want to add that account to a group inside RightScale but I am not able to find that user in my account and when I login to users account I am getting this error:
Problem: An internal error occurred. Summary: Error code: 3pssx7ei7uv04, Issue: Request failed after 4 tries to 1 endpoints: ('https://us-3.rightscale.com' => [Service::Client::Base::InternalError: Error response: code=500, body={"name":"InternalServerError","errors":["An unexpected error occurred."]}]) Resolution: Please contact RightScale support and report the error code provided in summary.
I can't find any trace of this user using the Governance tab.
Jan 20, 2020 12:14 PM
Hi Roberto
Thank you for your post. We will follow up via the ticket you submitted. We will review the invite flow.
Jan 21, 2020 09:12 AM