App Broker Knowledge Base

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Knowledge Base Articles

Approval being routed to the wrong approver

If the approval process is consistently being routed to the wrong approver, then it is likely that the expected approver has the "Out of office" checkbox selected under the Profile tab in App Broker. The following screen capture shows this setting: ...

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CharlesW by Level 12 Flexeran
  • 484 Views
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  • 1 kudos

How to bypass the Flexera Gateway

Summary:  Bypassing the Flexera gateway can make the intergration between App Broker and FNMS simpler on occasstion Synopsis: This article will explain how to bypass the gateway and reasons not to bypass the gateway Discussion: As stated earlier the...

dpiarowski by Level 4 Flexeran
  • 891 Views
  • 1 comments
  • 2 kudos

Collection Inserts becoming very slow or not inserting at all with error similar to "FAILED to insert Machine <machine name> for catalog..."

Summary:  Collection Inserts becoming very slow or not inserting at all with error similar to "FAILED to insert Machine <machine name> for catalog..." Synopsis: This article explains what can slow  down or stop collection inserts and how to resolv...

dpiarowski by Level 4 Flexeran
  • 806 Views
  • 1 comments
  • 1 kudos

Improving the Nightly Data Sync Performance

As discussed in the article Scheduling a Data Sync Multiple Times During the Day, It is possible to force the Data Sync to run more than once during the day. The downside of doing so is that the data sync is fairly resource-intensive, and this may i...

CharlesW by Level 12 Flexeran
  • 849 Views
  • 1 comments
  • 3 kudos

App Portal Service Account Password Change

Summary This article descibes additional changes that are required after a password change is done for the App Portal Service account. Synopsis This article describes additional changes that are required after a password change is done for the App Po...

saleman by Level 6
  • 3236 Views
  • 3 comments
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ESD Service Stops Unexpectedly

Symptoms: The App Portal customer may notice their ESDService has stopped unexpectedly.  Diagnosis: For any issues where the ESD Service stops unexpectedly, looking at the event viewer log will typically provide a reason.. The following events may...

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Kevin_Hou by Flexera Alumni
  • 1484 Views
  • 1 comments
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What Variables are Available in App Broker?

Variables can play an important part when defining custom commands and web service actions.. In addition, they are frequently used in notifications. When editing a notification or a command there is a variable editor which will provide some of the va...

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CharlesW by Level 12 Flexeran
  • 1123 Views
  • 1 comments
  • 0 kudos

Syncing a Users AD GUID into the App Broker DB

It is often difficult to diagnose approval issues, as most of the log files refer to the approvers AD GUID. Furthermore, when writing custom queries for various purposes, it may be necessary to report on the approval process, but the Approvers for a...

CharlesW by Level 12 Flexeran
  • 863 Views
  • 0 comments
  • 2 kudos