Request for software is cancelled but workflow still sends reminder to Manager
Request for software is cancelled but workflow still sends reminder to Manager
Summary
Request for software is cancelled but workflow still sends reminder to Manager.
Question
Request for software is cancelled but workflow still sends reminder to Manager.
Answer
We are not able to reproduce this issue, but there is a quick workaround to stop the reminder from being sending out for a specific request. To achieve that, call the following 2 SQL queries to mimic the "cancel request" manipulation...
UPDATE WD_PackageRequests SET Deleted = 1WHERE RequestID = XX DELETE FROM WD_ApprovalNotify WHERE RequestID_FK = XX
* It is required to replace XX to the real Request ID.
