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Request for software is cancelled but workflow still sends reminder to Manager

Request for software is cancelled but workflow still sends reminder to Manager

Summary

Request for software is cancelled but workflow still sends reminder to Manager.

Question

Request for software is cancelled but workflow still sends reminder to Manager.

Answer

We are not able to reproduce this issue, but there is a quick workaround to stop the reminder from being sending out for a specific request. To achieve that, call the following 2 SQL queries to mimic the "cancel request" manipulation...

UPDATE WD_PackageRequests SET Deleted = 1WHERE RequestID = XX
DELETE FROM WD_ApprovalNotify WHERE RequestID_FK = XX

* It is required to replace XX to the real Request ID.
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Version history
Revision #:
1 of 1
Last update:
‎Nov 07, 2018 06:21 PM
Updated by:
Flexera mge