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Unable to find email when adding note with email notifcation to requester

By Level 10 Champion
Level 10 Champion

When adding a new note to an existing request we are receiving the attached error. On the front-end it shows the user that there was an unexpected error. The log shows the attached error.

I checked the imported user information for the users experiencing the error and their email is populated correctly.


Any thoughts one what could be causing this?

(1) Reply
By Level 12 Flexeran
Level 12 Flexeran

Based on the stack trace, it appears that the first thing being called in this method is running the following query against the App Portal DB:

Select UniqueUserName from WD_PackageRequests where RequestID =<requestID>

App Portal then attempts to get the email address for this uniqueUserName from the wd_computer table.. 

I guess I'd start by running this first query, and then checking to see if the UniqueUserName matches a row in WD_user.. If so, does the user have an email address? I'd expect problems if the UniqueUserName  in WD_PackageRequests is an empty string, unknown, or SystemAction.