At our agency, we use App Portal... strangely. We have about 15 people that can request software for the entire agency of 2000+ machines. I notice that a lot of the approval/workflow settings are based on a company that lets a large number of people order software, as I suppose it was originally intended.
My question is, is it possible to have a piece of software NOT require approval when it is sent to a computer in the AD OU of, let's say, IT; but, it WOULD require approval when it was sent to the mailroom or executive OU? We'd like some of our IT tools to be easily requested for IT without approval, but require approval when being sent to people outside our division.
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Also note that when doing a request on behalf of someone else, you will have the option to choose whether to use the target user's approval process or your own approval process during the checkout. Make sure you select the correct one (I believe it should default to the target user, which I think aligns to what you're looking for).