Can I get some information on which versions of App Broker would be compatible with ServiceNow Orlando? A customer is on AB 2019 14.1.0 and is going to have SN upgraded to Orlando and would like to know if an upgrade of AB would also be necessary.
‎Oct 08, 2020 07:30 AM
Adam,
App Broker 2020R1 is the only release fully tested against both New York and Orlando.. The release notes mentions support for these versions. With that being said, I don't believe that we needed to make any changes to support Orlando, so this would likely work in App Broker 2019 R1 SP1 without any issues.
‎Oct 08, 2020 07:53 AM
Adam,
App Broker 2020R1 is the only release fully tested against both New York and Orlando.. The release notes mentions support for these versions. With that being said, I don't believe that we needed to make any changes to support Orlando, so this would likely work in App Broker 2019 R1 SP1 without any issues.
‎Oct 08, 2020 07:53 AM
Actually, there were some product changes made in 2020 R1 to support the integration with New York and Orlando. That said, the changes primarily apply in situations where a fresh new instance is being integrated. If the instance is upgraded from a prior version, then there shouldn't be an issue. Check the release notes for 2020 R1, though. There are some new role requirements for the integration account (ITIL and Asset roles).
‎Oct 26, 2020 11:42 AM