We have catalog item templates and catalog items where we have email notifications enabled when the install is successful. We have the two options for sending emails on success and failed installations checked for requestor and targets. I may be missing something. Is there somewhere else that we need to enable this for these emails to generate? We are seeing the emails generated when notes are added to a request and when a request is approved/rejected.
Jun 30, 2021 11:45 AM
Yes, the checkboxes on the catalog item properties from your screenshot control whether or not an email is to be sent for each action. The other checkboxes in the sitewide email settings control to whom those emails will be sent if enabled.
Jun 30, 2021 12:10 PM - edited Jun 30, 2021 12:11 PM
Yes, the checkboxes on the catalog item properties from your screenshot control whether or not an email is to be sent for each action. The other checkboxes in the sitewide email settings control to whom those emails will be sent if enabled.
Jun 30, 2021 12:10 PM - edited Jun 30, 2021 12:11 PM
Thanks @jdempsey I get confused sometimes between the global settings and individual catalog settings. That makes sense to me. Thanks for the response.
Jun 30, 2021 12:16 PM