If App Portal fails to insert a device, it should set the InsertDate in the WD_PackageRequests table to the current time, plus 1 hour.. It will continue this process indefinitely until the insert is successful. Even if you were to restart the service, I'd not expect that the insert would take place until the 1 hour has elapsed.. Is the service stopping? Are there a large number of failures occurring at the same time? I'd start by looking at collectionInsert_<server>.log.. If you see an insert count in excess of 100, then you may be running into a scenario where the collection insert is blocking due to a large number of failures. I do seem to remember an issue in older versions where multiple inserts might be running at the same time due to this backlog.. Let me know if you are seeing a large number of failures in the above mentioned log file.. There are a couple of things we can do.. The best being cleaning up the failures..
