Connect to Tibco Web Service for ITSM Integration?
We are trying to connect to Tibco WSDL rather than Remedy WSDL. We are unable to get it to work. It requires a username and password and the Tibco administrator said there isn't one. We tried "Integrated", and "Provided Credentials" with no username/password and all sorts of user IDs and passwords but doesn't like it.
We looked at 3rd Party Integration and custom Web Service Commands but they all require a username/password. Can we communicate with Tibco using any of these integrations?
Again, I don't know anything about Tibco, including the available API calls, but I did search and found some hits regarding calling Tibco in powershell.. The following mentions Tibco Spotfire:
It does look like you need to install a library in this case.
You could possibly try copying the WSDL file locally on your App Portal server under the Web\WS folder and then in your ITSM system settings, point to http://localhost/esd/ws/tibco.wsdl (or whatever the proper file name is). Then for the credentials, you can specify any credentials with permissions to that URI in IIS (e.g. the App Portal service account credentials). I can't guarantee this will work, since I would think you'd still have to provide some form of authentication to Tibco, but it's worth a shot.