I have a workflow with a few different steps/levels. On the first step, I have assigned a question template for the approver to fill out. The question asks if this request requires manager approval.
On the next step which goes to the requester's manager, I have placed a question condition so that it will only be triggered if the previous approver answers 'Yes' to the manager approval question.
This doesn't seem to be working as expected. The "manager" step is triggering regardless of whether the question is answered 'Yes' or 'No'.
Basically, if the first approver says that manager approval is not required, then the last 2 steps should not be triggered and the request should be completed. If on the other hand they say manager approval is required, then it should go to the manager and then back to that team so that a software license can be purchased and assigned to the user.
I've tried changing the "Target" on the question config from "Requestor" to "Approver" as that seems to make more sense, however when I do that the question does not show up in the list of available questions on the step condition tab for some reason.
I have attached several screen shots showing the question configuration and step properties. Please let me know if I'm missing something, or if you have any ideas how I could get this to work.
Jan 18, 2023 05:30 PM - edited Jan 18, 2023 05:38 PM
Sincerest apologies for the slow reply. I thought I had already responded, but clearly I didn't.
Feb 18, 2023 12:43 PM
Sincerest apologies for the slow reply. I thought I had already responded, but clearly I didn't.
Feb 18, 2023 12:43 PM