Symptoms

The Inventory Scanner (ndtrack.exe) may crashes immediately after logging like the following is written to the tracker.log file:

[2026-01-30T14:09:15+1000 (G, 0)] {11292} Started AppX package tracking
[2026-01-30T14:09:15+1000 (G, 0)] {11292} Finished AppX package tracking (26 packages processed)
[2026-01-30T14:09:15+1000 (G, 0)] {11292} [AppxReader] Building Appx cache... 

A Stack Buffer Overrun error code of 0xc0000409 may be appear the assocaited Windows WER report, with details like the following:

EventType=BEX
...
NsAppName=ndtrack.exe
...
Sig[7].Name=Exception Code
Sig[7].Value=c0000409

Workaround

This issue can be addressed by either of the following options:

• Disable gathering Windows process information in inventory by configuring the following registry entry on affected devices: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ManageSoft Corp\ManageSoft\Tracker\CurrentVersion\PerformWindowsSoftwareProcessScan=False
• Alternatively, upgrade the agent to version 2025 R2.2 (25.2) or newer.