Inventory Agent installation may fail with MSI error 1609 on non-English Windows OS if builtin "Users" group name cannot be converted without data loss to the currently configured "Language for non-Unicode programs"

Description

The article title field contains all currently published information about this known issue.

Fix status

This issue has been fixed in the following release: 2026 R1.1 / Jul 2026 (Cloud). This issue is planned to be addressed in the following future release: 2026 R2 (On Premises).

Was this helpful?

Support Hub

Product

Flexera One

Affected functionality

Agent,Component installers

Deployment type

Cloud

Fixed in

2026 R1.1 / Jul 2026 (Cloud),2026 R2 (On Premises)

Visibility

Guest

URL Name

inventory-agent-installation-may-fail-with-msi-error-1609-on-non-english-windows-os-if-builtin-users-group-name-cannot-be-converted-without-data-loss-to-the-currently-configured-language-for-non-unicode-programs-IOJ-2251002