How to generate an NDI file

NDI files are inventory files that help Flexera’s technical support team to investigate software recognition issues. For quicker resolution times, you can attach an NDI file to your support case.  

To generate an NDI File on the FlexNet inventory agent:  

On Window devices:  

1. Create a folder in the root of C. In this example, the folder name is INVENTORY.
2. Open a command prompt as a local administrator  
3. Change the directory to C:\Program Files (x86) \ManageSoft\Tracker. This is the default directory on a 64-bit machine.
4. Run the following command: ndtrack -t machine -o Upload=False -o MachineInventoryDirectory=C:\INVENTORY Logging=True
5. There should now be an .ndi file in the INVENTORY folder.

On all other devices:

1. Open a command prompt.  
2. Change the directory to /opt/managesoft/bin. 
3. Run the following command: sudo ndtrack -t machine -o Upload=False -o MachineInventoryDirectory=/tmp/log/managesoft Logging=True  
4. Ensure the directory /tmp/log/managesoft exists.

Note: Allow your device time to generate the NDI File. These files can vary in size and amount of time to generate.