Web Configurator fails to extract HardwareID when Windows language is Japanese
On a machine setup as Japanese for default language, generating a Snow License Manager License Key is impossible, as the system throws an error when launching the Web Configuration:
- Could not extract hardware identifier. Product activation will not be available
Note: This works in Snow License Manager version 8.
Application: Snow License Manager
Component: License Manager
Application area: Installation
Seen in versions:
9.0.0
- On a Japanese language Server, on Snow License Manager version 9
- Open Web Configurator
- Apply license
Note: The Hardware Identifier is blank
Workaround
- Close the Web Configurator
- Change the language setting to English
- Apply the Snow License Manager license
- Activate
- Change back the language setting to Japanese
Fixed in Snow License Manager release version 9.3.02
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