License key information disappears after saving in Snow License Manager Web Configurator
You may find that license key information for all products is not displayed or retained in Snow License Manager Web Configurator. After you enter the license key information on the License tab, activate the key, and click Apply, the information appears to save but is missing when you close and reopen Web Configurator and return to the License tab. The Snow License Manager key may also fail to activate the product, for example, after a server migration.
This issue can occur after migrating to another SQL Server if the database permissions or schema configuration are not transferred correctly. In very uncommon cases, it can also occur when using a service account other than LicenseManagerUser.
The logs in C:\Program Files\Snow Software\Snow License Manager\Web\Logs may contain an error indicating that a connection cannot be established, but this message is not always present.
Verify that LicenseManagerUser has the correct permissions and schema configuration for the SnowLicenseManager database. The screenshots below show the account mapped to this database with the default schema dbo and membership in the db_owner database role.
If you use a different service account instead of LicenseManagerUser, update the database user configuration in both Snow Management and Configuration Center (SMACC) and Web Configurator to use that account.
NOTE: After a server migration and completing the permissions and schema checks above, you may need to deactivate and reactivate the license key. A changed hardware ID makes the existing activation invalid.
