Support: Info Transfer Date and Last Scanned date do not match

Issue

The 'All Computers' report allows addition of the field called 'Info Transfer Date'. What is the definition of this date? Why is the date sometimes drastically (months) different from the last scanned date?

Environment

Seen in Snow License Manager 8.0

Analysis

Definitions per our documentation:
Info transfer date: The date of the most recent transfer of data from Snow Inventory to SLM related to this computer.
Last scanned: The date when this computer was most recently scanned by the Inventory client/agent

Resolution

• There are a number of reasons why the Info Transfer Date and Last Scanned date will differ. It's expected behavior in a large environment. Common causes include:
  • computers that are offline (ex. computer labs)
  • agentless (or stopped agent service)
  • no or poor internet connectivity
  • SIM database aggregation connection sources with an older inventory date (ex. VMware database). 
• A gap up to a few days is most typical due to network traffic, security policies, performance of your SQL database, etc. to process upwards of thousands of inventory files.