Devices appear inactive in Snow License Manager despite recent scan data
In Snow License Manager and Snow Atlas, you may notice that a computer’s Last Scanned date is current, but its Status still shows as Inactive. This behavior is expected. When a computer is marked as inactive, it is excluded from license compliance calculations and does not require licenses for its installed applications. However, if the device continues to report inventory data to the Snow Inventory Server, it will update its scan date in Snow License Manager, without automatically changing the status to Active.
When an inactive computer reports in during the past 30 days, Snow License Manager will display an alert in the web interface.
To include the device in compliance calculations, you must manually change its status to Active.
To change the computer’s status from Inactive to Active in Snow License Manager and include it in license compliance:
- Navigate to the Computers section or search for the affected device.
- Select the desired computer to open its detailed view.
- In the General tab look for the Status option.
- Change the status from Inactive to Active.
- Select Save.
