Snow Inventory Server does not start after upgrade to version 25.1

After upgrading Snow Inventory Server to version 25.1, the service may appear as running but fails to process inventory data. This occurs when local storage becomes unreadable and prevents normal system operation.

Solution

Type or copy the following path into File Explorer:

C:\ProgramData\SnowSoftware\Inventory\Server\localstorage

NOTE: C:\ProgramData is a hidden folder.

Locate the database file and rename it by adding the .old extension.

Restart the Snow Inventory Server service.

The file will be recreated, allowing the Snow Inventory Server service to start successfully and resume processing snowpack files without issues.

Was this helpful?

Support Hub

Product

Snow Inventory Server

Solution Area

Data Receival

Version

25.x

Deployment type

On-premises

Visibility

Guest

URL Name

Snow-inventory-server-does-not-start--An-exception-was-thrown-while-activating-SnowSoftware-Inventory-Server-Storage-LocalStorage