Snow Inventory Server Gateway Service stops shortly after starting
The Snow Inventory Server Gateway Service may start successfully but stop again after approximately one to two minutes.
This issue can occur after the SSL certificate has been updated on the gateway server, even when the new certificate appears valid and the configured certificate thumbprint is correct.
This article applies to the Snow Inventory Server Gateway Service.
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Confirm the symptom.
Start the Snow Gateway Service and monitor it for several minutes. If the service starts but stops again after approximately one to two minutes, continue with the following checks.
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Review the gateway log file.
Check the Snow Gateway Service log file for certificate-related errors.
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Verify the configured certificate thumbprint.
Open the Snow Gateway Service configuration and compare the configured certificate thumbprint with the thumbprint of the certificate installed on the server.
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Check the installed certificate on the gateway server.
Verify that the updated SSL certificate is installed on the gateway server and appears valid. Confirm that its thumbprint matches the value in the configuration.
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Remove and re-add the gateway configuration.
If the certificate and thumbprint appear correct but the service continues to stop, remove the gateway configuration and add it again.
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Add the certificate with the forward address.
When you re-add the gateway, configure the certificate with the forward address.
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Confirm that the service remains running.
Start the service again and monitor the log file. Confirm that the Snow Gateway Service remains running and that the certificate error is no longer reported.
