How to generate Snow Integration Manager vSphere Connector Aggregation results to provide to Snow Support

Question

Support may require customers or Partners to provide a Snow Integration Manager (SIM) vSphere Connector aggregation in order to replicate the reported behaviour to Snow Test Environment.
How can you generate the inventory files and send it to Support?

Create a temporary folder
- For example C:\TempSupport where SIM is located.
Open Snow Integration Manager Connector
Go to the Inventory file handling tab
- Copy the content to a Notepad because we will revert later back to the currently configured path for Inventory incoming folder
Change the configured Inventory incoming folder to the one you created
- In our example C:\TempSupport
Click Apply and Close button
Re-open Snow Integration Manager Connector
Go to Connector options tab
Select the VMware vSphere connection from the list of Active connectors
Click the Aggregate selected button to perform manual aggregation
- This will generate the required inventory files
Wait until it completes
Once it is completed, please revert the Inventory file handling path to the previous setting
- IMPORTANT! If you forget to revert, the inventory files will be saved still in the Temp folder thus no inventory files will be processed and no latest updates will be shown.
Click Apply and Close button
Zip the files it generated
- In our example you would zip up the C:\TempSupport folder
Send the zip file to Support

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Product

Snow Integration Manager

Solution Area

VMware vSphere Connector

Deployment type

On-premises;Service Provider Edition (SPE)

Visibility

Guest

URL Name

HowtogenerateSIMvSphereConnectorAggregationresultstoprovidetoSnowSupport-v2