Perform an Offline Update using Snow Update Service (SUS)

1. Export a product manifest file

1. Open the Snow Update Service client.
2. Select Change settings from the left menu.
3. Select Use offline mode, and then select Save.
4. Select Export product manifest from the left menu.
5. Select Export, and choose a location to save the product manifest file.

2. Request and install the product update

1. Go to https://updatesportal.snowsoftware.com/software.
2. Enter an email address where the resulting package should be sent, and import the product manifest file created in the previous section. The manifest is valid for 72 hours only.
3. After a few minutes, a download link for the update package appears. Download the update package.
4. In Snow Update Service, select Install offline update, and then select the file you downloaded.

3. Request a Software Recognition Service (SRS) update

1. Go to https://updatesportal.snowsoftware.com/srs.
2. Enter an email address where the resulting package should be sent and the SRS license key. The SRS license key can be found in SUS and the Web Configurator.
3. Select Request package.

Troubleshooting

If Export product manifest is not available when following the steps to export a product manifest file, manually update the Snow Update Service client:

1. Download the client as a ZIP file from https://updatesportal.snowsoftware.com/download/sus.
2. Stop the SnowUpdate Windows service, the client application, and the tray notification application.
3. Overwrite the local SUS installation with the files from the ZIP file.
4. Follow the previous instructions to export a product manifest from the client.