Application list not loading in Data Ingestion Utility

When using the Data Ingestion Utility for uploads into SaaS Management, the application list may fail to load. This prevents tasks from being set up for any application and can interrupt the setup process or testing for specific integrations.

Solution

The issue occurs due to networking interruptions between the Ingestion Utility and Flexera One. Outbound calls to the SaaS Management APIs, which provide the application list, are failing.

Verify whether there is an active service outage by checking Flexera Status.
If no outage is reported, verify that the system running the Data Ingestion Utility can access the SaaS Management API endpoints documented in Safelist URLs and Endpoints, specifically the entries for SaaS Manager.

NOTE: The Ingestion Utility uses the system proxy settings for networking control and cannot be configured separately.

Outcome

Once the appropriate network configuration is applied, the Data Ingestion Utility will display the application list correctly.

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Support Hub

Product

Flexera One

Solution Area

SaaS Management

Visibility

Guest

URL Name

Application-list-not-loading-in-Data-Ingestion-Utility