Acrobat Reader DC 2022 appearing as duplicate
Adobe Acrobat Reader 2022 may appear as multiple entries in the Applications view. The corresponding records can also be seen in the following Snow License Manager application table:
[SnowLicenseManager].[dbo].[tblApplication]Applications view
[dbo].[tblApplication]
This behavior occurs because the Data Intelligence Service distinguishes between 32-bit and 64-bit installations of Adobe Acrobat Reader.
This is expected behavior.
The Data Intelligence Service identifies Adobe Acrobat Reader 2021, 2022, and 2023 differently depending on whether the 32-bit or 64-bit version is installed.
Beginning with Adobe Acrobat Reader 2021, Adobe changed the executable used by the 64-bit version of Acrobat Reader from acrord32.exe to acrobat.exe. The acrobat.exe executable is also used by the paid Adobe Acrobat product.
As a result, 32-bit Acrobat Reader installations are identified using acrord32.exe and are reported as standalone applications, such as:
- Adobe Acrobat Reader DC 2021 (32-bit)
- Adobe Acrobat Reader 2022 (32-bit)
- Adobe Acrobat Reader 2023 (32-bit)
The 64-bit installations use acrobat.exe and are represented as grouped applications, such as:
- Adobe Acrobat Reader DC 2021 (64-bit)
- Adobe Acrobat Reader 2022 (64-bit)
- Adobe Acrobat Reader 2023 (64-bit)
Because both the free Adobe Acrobat Reader and paid Adobe Acrobat products can use acrobat.exe, SnowScript - Scan-AdobeRegScript 1.1 uses registry information to distinguish between the two products.
As long as Adobe continues to use these executables, the architecture-specific naming convention will continue to be used for Adobe Acrobat Reader.
NOTE: The 32-bit and 64-bit naming convention described in this article is specific to Adobe Acrobat Reader. It is required because the available recognition data differs between the 32-bit and 64-bit installations and does not indicate that the same naming convention will be applied to other applications in the Data Intelligence Service database.
